American Family Insurance

Madison, WI
Corporate
Website Contact
Company Information

Address:
6000 American Pkwy
Madison, WI 53783

Best Contact Method:
Insurance industry events with follow-up agent enablement-focused demonstrations.

Decision Makers:
IT unified communications managers, Agency Training department, Claims operations directors.

Budget Considerations:
Budgets that must be justified by improved agent performance and customer service metrics.

Pain Points & Solutions
Pain Points

Delivering consistent training to agents across states, facilitating remote work for adjusters, maintaining company culture across distributed teams.

Solutions

Agent training broadcast platform, claims adjuster remote work technology, culture-building town hall systems.

Outreach Strategy

Email outreach to Agency Training department highlighting engagement metrics. IT communications focused on remote work enablement ROI.

Insights & Recommendations

Emphasize agent engagement and cost reduction: engaged, well-trained agents sell more and handle claims better.

Key Differentiators

Major insurer with large campus and field agents requiring training and coordination.

Competitor Information

AVI Systems, CTI, Conference Technologies.

Notes

Expanding digital claims processing; excellent timing for enhanced adjuster collaboration technology.

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